DELIVERY
When will I receive my order?
Our team works hard to provide a smooth ordering and dispatch service. All orders are processed and sent out on the next business day however, this may extend in periods of high volumes. Furniture orders may take up to 3 business days to be despatched.
For urgent orders please call 0800 322 000 prior to placing the order.
Estimated courier times are;
1-3 working days for North Island New Zealand
3-5 working days for South Island New Zealand.
Please allow extra time for rural deliveries and Furniture carriers.
All orders are dispatched from Auckland.
Please note, courier delivery times are estimated and do not include processing and dispatch. You will receive an email confirming your order has been shipped that will include your tracking number.
A physical street address is required as we cannot deliver to a PO Box address.
We currently only deliver to New Zealand addresses.
Delivery times may increase during sale periods. Our team will work as quickly as possible to keep to the times above, but please be understanding of the increased volume of orders.
Can I track my order?
An email, with a tracking link, will be sent to you once your product has been despatched. This will enable you to track and trace your order with the courier.
If there is no one available to sign for your order when the courier calls, a card will be left at the delivery address so you can arrange for re-delivery or collection.
Furniture carriers will contact you personally to organise a delivery time for any Furniture orders.
French Country Collections and our delivery partners are not held responsible if a parcel is stolen, lost or damaged after your parcel is delivered to your physical address. Our insurance covers the item only up to the point of delivery.
What are the delivery charges?
Homewares
Homeware orders over $100 will receive free shipping.
Homeware orders under $100 will incur the following delivery charges.
Auckland (excl. Waiheke Island) | $5.00
Rest of North Island | $10.00
South Island | $15.00
Furniture & Large Homewares
Delivery charges for furniture and larger homewares items are based on postcode and product volume. Charges are displayed on the checkout page prior to payment.
Can I pick up my order?
We do not allow pick ups for online orders. Please contact our Customer Service team online@frenchcountry.co.nz who will be able to advise a stockist near you.